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In 2009 we completed a significant project with SITA and TIA to design and develop training for service industry workers across New Zealand.
The initiative was supported by the Prime Minister and Minister of Tourism, with the aim of getting New Zealand service industries ready for the Rugby World Cup in 2011.
This was a blended solution, including three phases of workplace learning and self-study, two workshops, and employer support. A key part of the project was for learners to complete three unit standards throughout the programme, and give employers and trainers the support they needed to verify and assess learners.
The training resources we produced included an introduction DVD, participant and employer workbooks, trainer guides, activity cards, animations, and an assessment guide.
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